Pays de Herve

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Terms and conditions

1. Seller

ASBL Maison du Tourisme du Pays de Herve is registered at the address: Place de la Gare 1, 4650 Herve, Belgium with business registration number: 0479 844 944.


2. Applicability

Every order implies the agreement by the Buyer of these terms and conditions, which in their totality form part of the agreement with the Seller, to the exclusion of all other general or specific terms and conditions on the side of the Buyer unless otherwise explicitly agreed in writing. 


3. Quotes and acceptance of orders

All our quotes are obligation-free. We are only bound by an order once it has been confirmed in writing or once it has begun to be processed. Information related to products and prices, as well as the detailed order information, is compiled and distributed subject to changes and corrections. 


4. Delivery

 Products are only delivered in countries specified on the website. Products are delivered wherever possible within the timeframe indicated during the individual order confirmation.
Incorrect delivery addresses are the responsibility of the Buyer and may result in additional costs.
Unless otherwise stipulated, our prices do not include transport and delivery of the goods to the Buyer. The costs for transport and delivery are indicated separately. The stated delivery times are not binding but are provided merely as an indication. Delays in delivery do not constitute grounds for termination of the agreement or for the payment of damages to the Buyer, except in the case of deliberate delay.
We reserve the right to carry out partial deliveries.
In the event of non-delivery of the goods, any amount paid by the Buyer will be reimbursed without interest or other compensation. 


5. Right of ownership

 All delivered goods remain the property of the Seller until paid for in full, including all costs and taxes, interest and fees.


6. Complaints

 In order to be admissible, complaints must reach us in the case of complaints related to non-conformity of deliveries, within eight (8) days following receipt of the goods.


7. Warranty

 Our warranty is limited to the warranty for hidden faults and the warranty in the case of consumer purchases, as stipulated in the Civil Code.
We may only be held liable for damage in the event of deliberate act or gross negligence. We are not liable for any indirect damages whatsoever which may have been incurred by the Buyer. 


8. Right of renunciation

 In the framework of remote sales to consumers subject to the Law of 14 July 1991, consumers have the right to inform the seller of their wish to cancel the purchase, without justification and without penalty within seven working days of delivery. In the event the Buyer wishes to make recourse to this right, he/she is required to return all goods at his/her own risk and expense to Maison du Tourisme du Pays de Herve, Place de la Gare, 1, 4650 Herve, Belgium. Perishable goods, or goods specifically designed for the Buyer cannot be accepted. In such cases, the Buyer cannot make recourse to any right of renunciation.


9. Force Majeure

 The Seller is not responsible for delays in the execution or the non-execution of its commitments arising as a result of events outside its normal control, including production interruptions, difficulties in acquiring or shortages of raw materials, work force, energy or transport or delays in transport, strikes, lock outs, work interruptions or other collective labour disputes, whether or not they are directly related to ourselves or our suppliers and this even in the event these events are foreseeable. 


10. Privacy

All orders from the internet site of  Maison du Tourisme du Pays de Herve ASBL imply the explicit permission of the Buyer to allow the processing and use of his/her personal information for such purposes as administration of a customer database, the management of orders, deliveries and invoices, solvency checks, marketing and advertising. The processing of such information for marketing purposes and individual advertising will only take place upon the Buyer's explicit declaration of agreement during the ordering process. Maison du Tourisme du Pays de Herve ASBL will not be permitted to transfer this information to third parties. The Buyer has the right to view and correct all information. The Buyer also has the right at all times to oppose the processing of his/her personal information for direct marketing purposes and this without personal cost. For more information, the Buyer is invited to consult the public register held by the Privacy Protection Commission in Brussels. 


11. Proof

 All Parties accept the validity of electronic proof in the framework of their relations (e.g. e-mail, backups, etc.). 


12. Severability

 If any article of these terms and conditions is declared null and void, this invalidity shall not affect the validity of the remaining articles. 


13. Jurisdiction

All agreements concluded with the Seller are subject to Belgian law. All disputes are the exclusive jurisdiction of the Belgian courts. 

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